In the bustling environment of an airport, clear and timely communication is crucial for smooth operations and a positive passenger experience. One of the most compelling aspects of airport announcements is their predictability—an insight that drives the need for advanced automatic announcement systems.

The Predictability of Airport Announcements

It's surprising to many, but up to 99% of all airport announcements are predictable. Even in airports without advanced automatic announcement systems or audio management platforms, there typically exists a structured playbook of templates. This playbook, often a physical folder filled with standard phrases, guides terminal operators and airport staff in making necessary announcements. However, this manual process is time-consuming and resource-intensive.

Current Manual Processes

In the absence of automation, airport staff must manually search for the correct announcement template, read it aloud over the public address (PA) system, and frequently repeat the announcement. This process is particularly burdensome when dealing with multiple languages, as staff usually only speak the airport's main language fluently. Repetitive tasks like these can detract from other critical operational duties.

Manual announcements are categorized into three main types:

1. Flight-related Announcements: These can be fully automated in several languages using an automatic announcement systems.
2. Scheduled Announcements: General information like non-smoking or security advisories, typically scheduled using software or the PA system.
3. Manual Announcements: These require real-time interaction from staff, often due to operational irregularities.

The Cost of Manual Announcements

Operational disruptions such as malfunctioning flight indicator boards or other irregularities necessitate frequent and repetitive announcements. This not only occupies staff but also leads to inefficiencies, as these announcements often need to be repeated every few minutes. The manual nature of these tasks incurs significant time and resource costs.

Automating and Streamlining Announcements with PAXGuide

At Sittig Technologies, we have developed the PAXGuide Automatic Announcement system to revolutionize airport communications. Beside many automation functionalities the PAXpaging central management web-application enables airport operators to effortlessly select and play out required announcement templates in real time. Here’s how it transforms the process:

• Easy Selection and Playback: Operators can quickly choose and deploy the appropriate announcement template for any given situation, significantly reducing response times.
• Advanced Text-to-Speech Engine: PAXpaging’s Text-to-Speech engine supports over 100 languages and dialects, ensuring clear communication with passengers from around the world. Additionally, staff can add specific, unpredictable information to announcements seamlessly.
• Customizable Templates: Administrators can easily create and manage announcement templates, making them accessible to different user groups as needed. This flexibility ensures that all possible scenarios are covered.

The Operator’s Best Friend

PAXpaging is designed to be the operator's best friend during incidents. Templates can be selected, edited, played out, repeated, and scheduled quickly, freeing up staff to focus on other operational tasks. The digitalization and automation of announcements not only enhance efficiency but also improve the overall passenger experience by providing timely and accurate information.

About Sittig

At Sittig Technologies, we are committed to enhancing airport operations through innovative solutions. The predictability of airport announcements, combined with our advanced PAXGuide system, provides a clear path towards a more efficient and responsive communication strategy. Discover how PAXGuide can transform your airport's announcement processes and elevate your operational efficiency to new heights.